February 1st, 2023 (New York, New York)
FaceMyDoc takes full cognizance of the technical difficulties and payment issues that our esteemed customers have been encountering. Our organization recognizes the dissatisfaction that these issues have caused, and it is with a deep sense of remorse that we extend our sincere apologies.
A thorough investigation into the root cause of the difficulties has revealed that the technical problems have arisen from a confluence of several factors. These include, but are not limited to, the rapid expansion of our operations, the implementation of new management structures, the scaling of our development team, and the remote working environment. In addition, a lack of inter-departmental communication has exacerbated the difficulties.
FaceMyDoc is committed to rectifying these issues and ensuring the complete satisfaction of our customers. Our team of experts is working tirelessly to identify and rectify the cause of the difficulties and to implement preventative measures to forestall similar issues from occurring in the future.
In the interim, we respectfully request that our valued customers exhibit a measure of forbearance as we work to restore full functionality to our services. We understand that frustration may arise, but it is important to note that spreading false information is not an appropriate response. All customer data is secure and there are no concerns regarding the threat of potential fraud. Our company has received numerous examples of customers who have handled themselves professionally and reached out through proper channels to resolve any issues they have experienced. These customers understand that it is common for fast-growing companies to face challenges, and that no intentional harm was done.
For those who have any questions or concerns, please do not hesitate to contact our customer support team at admin@facemydoctor.com or call/text 833-83-MYDOC. You can also send us direct messages on social media. Our team is available to provide assistance.
FaceMyDoc places a high value on our customers and is dedicated to providing the highest standard of service. We are confident that, through the collective efforts of our team, we will overcome these challenges and continue to provide our customers with the level of quality service that they have come to expect from us.
Thank you for your continued patronage.
Sincerely,
FaceMyDoc Management
